Join or sign in to find your next job Join to apply for the Director, Operations - Bogotá role at TP Maximize Your Impact with TP Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions. As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow. The Opportunity Responsible for planning, managing, and guaranteeing the operational and financial efficiency and the commercial relationship with the corporate client(s) to fulfill the value promise established in the service contract, through the management and optimal administration of the resources of the office. The Responsibilities & Duties - Manage, represent, and direct the daily activities of one or more operating units. - Plan and coordinate the execution of strategies to improve profitability, productivity, and efficiency in all operations under his charge. - Manage compliance with Financial, Operational, and Corporate KPIs. - Design and present annual operating budgets and reforecasts to the Vice President of Operations. - Manage and develop a highly motivated work team aligned with management, organizational development processes, values, and the company's DNA. - Continuously research, identify, and implement process improvement measures, escalating issues when appropriate. - Ensure the implementation of corporate security policies and procedures. - Develop relationships with corporate clients through operational and strategic actions to fulfill contractual agreements. - Generate strategies for account growth and development. - Ensure compliance with all company policies and promptly report any breaches. - Maintain constant communication with the Vice President of Operations, reporting on account issues. - Perform other responsibilities as assigned due to the dynamic nature of the position. The Qualifications - 5 to 8 years of managerial experience in an inbound/outbound call center or BPO without a university degree. - 3 to 5 years of managerial experience in a call center, BPO, or service company with a university degree. - Financial and administrative experience. - Lean Six Sigma Yellow Belt certification is highly desirable. - Internal candidates with a career plan are highly preferred. Pre-Employment Screenings Employment is contingent upon successful completion of a background check, including sanctions and watch list screening. Policy on Unsolicited Third-Party Candidate Submissions We do not accept unsolicited candidate submissions from third parties. Applications from such sources will not be considered. Diversity, Equity & Inclusion We are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and do not discriminate based on gender, race, religion, age, or other differences. Additional Details - Seniority level: Director - Employment type: Contract - Job function: Management and Manufacturing - Industries: Outsourcing and Offshoring Consulting #J-18808-Ljbffr