Bilingual Operations Manager (English B2+/C1) Location: Calle 93, Bogotá Work modality: On-site Schedule: Full-time (42 hours/week) Contract type: Management and Trust – Indefinite term Compensation: $9,500,000 base salary + up to $2,000,000 in monthly performance bonuses Who are we looking for? We're seeking a results-oriented leader with solid experience in Customer Experience (CX), Inbound Call Management, and Cross-Selling strategies. The ideal candidate has at least 12 months of experience in roles such as Operations Manager, Coordinator, or Account Manager, preferably in the BPO industry. Requirements: - English level: B2+ or higher (C1 preferred) - Completed technical, technological, or professional degree in a related field - Proven ability to lead high-performing teams - Strong understanding of operational KPIs What we offer: - Monthly performance bonuses - Prepaid healthcare after 3 months - Choose your benefit: Spotify or Netflix - Fixed schedule assigned after training, within the 7:00 AM – 9:00 PM window (Sunday to Sunday)