About Lean Solutions Group: Hey there, future heroes! If you're looking for an epic workplace, buckle up and get ready to work in a company that provides benefits aligned with your search for professional success. Picture this: you'll join forces with like-minded professionals who are just as passionate and driven as you are, who will push you to new heights and challenge you to become your best version. Prepare to be dazzled by an incredible work environment that inspires creativity and productivity. As a member of our team, you'll have the privilege of working in areas like our Lean VIP and you'll get to brush up on your English skills as you would have a close work relationship with top U.S. companies that will open doors to unimaginable opportunities and international visibility. You’ll gain access to education programs, gyms, hotels, financial Institutions, and more alliances to boost your journey to become the best professional in your area. We believe in the power of a personal and work-life balance; that's why we give you special days to spend your time on the things that matter most, like family and personal passions. Role Description: Join the front line of support as a Dispatcher Team Leader. As a vital team member, you'll serve as leads by setting an excellent example combined with engaging and bonding their team to achieve our daily, weekly, and monthly goals that contribute to the growth of the organization. Key Responsibilities: Ensuring representatives understand and comply with all business objectives, performance standards, and policies Work with other Senior Agents, supervisors and managers to gauge lack of knowledge in existing team members so they can be retrained. Maintain a high level of knowledge in systems and processes to help update SOP’s when necessary. Oversee day-to-day operation Motivate team members Maintaining updated knowledge of the account Schedule monthly shadow sessions for team members to get a better view of what improvements are needed. Assist agents with any request, doubt, or inconvenience that arises in the operation Conduct alongside the Quality Department monthly 1:1 meetings with the agents to give and receive feedback and talk about metrics and expectations Answer phone calls as service levels demand Required Skills: · + 6 months of proven Team Leader experience or leadership experience support experience. · Logistics experience is a plus. · Communication skills, strong phone contact handling skills and active listening (Verbal and written) · Stress and time management skills · Negotiation skills · Track record of over-achieving quota · Familiarity with CRM systems and practices · Customer orientation and ability to adapt/respond to different types of characters · Ability to multitask, prioritize, and manage time effectively What's in it for YOU at Lean Solutions Group: · We believe in your talent, and we recognize your worth! · Be part of a multicultural team and develop your skills · Access valuable growth opportunities and strengthen your career path by working with top U.S.-based companies · Collaborative and inclusive organizational culture · A dynamic work environment where you can connect, learn, and grow within our vibrant community · Competitive Salary: Enjoy a high and competitive salary package that recognizes your skills and contributions · Work-Life Balance: Benefit from a 40-hour workweek, promoting a healthy work-life balance · Paid Time Off: Take advantage of 2 days off per year to recharge and focus on personal well-being Ready to ensure customers love our products. Make a difference with us! Apply now to be a part of our international team and contribute to the success of Lean Solutions Group. #J-18808-Ljbffr