**LTL OPERATIONS LEAD** This isn’t a check-the-boxes position. You’ll be the glue of our operations — managing key accounts, optimizing processes, resolving issues before they happen, and obsessing over every shipment until it delivers perfectly. Your mission? Build trust, keep things moving, and make it feel effortless for our clients. **ABOUT BUTTER FREIGHT** We’re not your average freight brokerage. Butter Freight is built on trust, powered by action, and committed to making logistics feel smooth. With over 16 years of experience, we’re launching a new kind of operation: tech-forward, high-touch, and radically reliable. We're small, sharp, and serious about delivering 10/10 service — every shipment, every day. **WHAT YOU’LL OWN** - Oversee daily LTL shipment execution for key accounts - Proactively track pickups, deliveries, and potential delays using modern TMS tech - Build strong relationships with carrier dispatchers and terminal managers - Create and improve SOPs for quoting, tracking, pickups, rebills, and claims - Dispute rebills and assist with claims (when needed) — with a high win rate - Identify automation opportunities using AI tools and streamline workflows - Contribute to onboarding and training new hires or support staff - Stay sharp on NMFC#, freight class, dimensions, and accessorial quoting **WHAT MAKES YOU A FIT** - 3+ years of hands-on LTL operations. Bonus if you have Truckload Experience - Clear, professional, and empathetic communicator — written and spoken - Calm under pressure — you’re the one who keeps cool when a shipment goes sideways - Proactive and accountable — you don’t wait to be told, you own it - Embrace Technology and AI advancements - Detail-obsessed — especially with quoting, tracking, and documentation - Strong in systems and tools (TMS, spreadsheets, load boards, etc.) - Fluent in English - Friendly, grounded, and pleasant to work with - BONUS: Reefer LTL experience or truckload experience (sprinter, box, FTL, rail, reefer) **OUR CORE VALUES** - **Built on Trust, Proven by Action**: - **Say It Straight, Deliver With Respect**: - **Win Together, Lose Together, Grow Together**: - **Make It Feel Effortless**: - **Change Fast. Grow Smart. Never Settle.** **COMPENSATION & GROWTH** - Competitive salary + performance-based bonuses - Flexible work environment (with structure and accountability) - Room to grow as we scale — into team leadership or special projects - Opportunity to shape the foundation of a fast-growing, founder-led company **Job Types**: Full-time, Commission, Permanent Application Question(s): - You have just received a request for a LTL quote. Residential delivery. Lift gate required. The commodity is cabinets in boxes shrink wrapped on a pallet. The dimensions are 104'' L x 40'' W x 60'' H. What NMFC# would you use? What class is this shipment and why? Are there any red flags to note regarding this delivery? **Education**: - Bachelor's (required) **Experience**: - LTL and or FTL: 3 years (required) **Language**: - English fluently (required) Expected Start Date: 01/08/2025