We are looking for Intake Specialist in Medellin, Colombia! Work modality: On Site in Medellin Schedule: Availability from Monday to Friday from 8am - 8am EST (7am - 7pm COL) - Your shift will be chosen by the operation and is going to be fixed. You'll work 5 days and rest 2 days. Key Responsibilities • Client Screening and Qualification: Conduct intake calls to understand client needs, gather critical information, and assess eligibility for services. Evaluate cases with attention to detail and discretion. • Closing Deals: Use persuasive communication and sales skills to convert qualified leads into active cases. Aim to meet or exceed intake targets and conversion metrics. • Retention of Treating Patients: Address patient concerns, monitor satisfaction, and promote long-term engagement with our services. • Problem Solving & Case Support: Identify roadblocks during intake and collaborate with internal teams to implement improvements in process and experience. • Administrative Support: Handle data entry, document organization, and overall management of intake files and communications. • Client & Legal Liaison: Act as a bridge between clients and legal/medical partners to ensure smooth and transparent case transitions. Qualifications • Experience: While 1–2 years in a client-facing, administrative, or sales-related role is ideal, experience is not a strict requirement. What matters most is your attitude, your ability to communicate clearly, your empathy, and your skill in connecting with others and converting leads. • Language: English fluency is required. Bilingual Spanish-English is a plus. B2+ - C1 • Skills & Attributes: ◦ Outstanding verbal and written communication ◦ Active listening and empathy-driven approach ◦ Persuasive, with a natural ability to influence and build trust ◦ Highly organized and able to manage multiple tasks simultaneously ◦ Solution-oriented and adaptable in a fast-paced environment ◦ Comfortable using basic digital tools and CRMs