What would you do? - Analyze data related to product usage to bring new insights to the client in order to improve their operational goals - Deliver training to clients on our functionalities and explain how to configure our software - Resolve doubts on product usage/configuration/etc - Carry out weekly follow up calls with our clients - Escalate product or customer issues that need to be addressed by customer success managers - Create documentation, presentations, user manual and other resources to help clients use the product effectively - Accurately record meeting minutes, including key points discussed, decisions made, actions agreed upon and deadlines set during the meetings - Guide the client in incident escalations with the support team. 🙌🏼 Your experience has been shaped by - You took classes related to operations/logistics at university - You are an ops lover: Ask smart questions about the operation - Management of data analysis tools: Excel (Intermediate); G Suite is a plus. 🚀 Your SuperPowers - Excellent communication and organizational skills - Be a results-driven person - Native Spanish and Intermediate English (B1/B2) - Ability to perform well under high-pressure environments. - Knowledge of last mile operation or logistics. - We would extra love it if you have customer-facing experience. 🪄 What we bring to the table - 🌎 Hybrid Work: Work together as a team. - 👩🏿💻 Flexible hours: We trust your work and skills. - 🏖️ Additional days off to vacations. - 🎂 Half day off on your birthday. - 📚 Access to Educational Budget. - 💻 Workstation Paid BYOD or company-provided machine. Different options to satisfy your palate. - 🏥Health insurance: Get the attention and care that you deserve. Available in some countries.