Are you tech-savvy with a passion for providing outstanding service and support? Join our team as an IT Service Desk Technician and become a trusted resource for technical assistance across a range of computer systems, software, and hardware. Responsabilities: - Provide technical assistance for desktop equipment, software, and hardware peripherals. - Troubleshoot issues with hardware, software, and devices. - Collaborate with vendors to maintain system performance. - Offer support to both in-house and remote employees. - Participate in process improvements and adhere to IT service management best practices. - Install and troubleshoot software used across our enterprise. - Manage user accounts and permissions. - Monitor, resolve, or escalate service desk tickets according to service-level agreements. - Contribute to the development and maintenance of service desk policies and procedures. - Provide training to employees on tools, products, and technologies. - Track and manage asset inventory. - Create and maintain technical documentation. - Analyze common complaints and suggest improvements. We Offer: - Indefinite term contract, effective as of the 1st day of training. - Stability and excellent work environment. - Opportunity for job and professional growth. - Access to psychological consultations and helpline. - Solvo University, School of Leaders, Excel & Power BI courses, English courses for a friend, discounts in certain brands and so much more. Tipo de puesto: Tiempo completo, Indefinido Idioma: - ingles (Obligatorio)