We are committed to investing in our employees and helping you continue your career at ScotiaGBS. The Payroll Analyst is responsible for supporting the Canadian Payroll Operations Team with daily payroll functions, including assisting with the bi-weekly payroll process, managing employee inquiries, preparing ROEs and tax forms, and handling various projects. The role requires a willingness to learn and be challenged. Accountabilities Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. Support day-to-day payroll activities within the Payroll Operations Team, including preparation and processing of the bi-weekly payroll, and the preparation of ROEs and tax forms using the SAP Payroll System. Assist with payroll-related investigations escalated through the HR Service – Case Management system. Assist with year-end payroll activities such as T4s, RL1s, reconciliations, and filings on an as-needed basis. Lead the claims process through report execution, audits, and employee email communication. Assist with year-end activities, including auditing tax slips and working with HR partners to ensure a successful year-end closing. Ensure all payroll data processing complies with Bank policies, procedures, and regulatory requirements. Understand how the Bank’s risk appetite and culture should influence day-to-day activities and decisions. Lead by example in PEGA case management, delivering quality customer service, and maintaining employee and client satisfaction while meeting SLAs. Pursue operational efficiency and effectiveness, ensuring controls to meet obligations related to operational, regulatory, AML/ATF, and conduct risks. Dimensions Assist with Canadian payroll activities and processes. Ensure the integrity of payroll data. System support: WorkForce Software, SAP, EC. Responsible for meeting established SLAs. Handle a significant volume of transactions. Maintain business continuity, ensuring coverage 5 days/week in the assigned schedule. Requirements Strong verbal & written communication skills in English and Spanish are required. 1-2 years of experience in similar roles is desired. Technical/Technological degree or undergraduate degree in Business Administration, Human Resources, or a related field. Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel). Excellent interpersonal skills and ability to handle confidential matters discreetly. Effective communication skills, including managing calls, messages, and meeting minutes. Results-oriented, self-motivated, highly organized, with the ability to multitask and prioritize. Customer-focused with strong listening, negotiation, and relationship management skills. Good time-management skills and flexibility to work outside normal hours as needed. Location: Bogota, Colombia Scotia GBS is part of the Scotiabank Group, supporting global processes and services in 15 countries in the Americas. We offer an inclusive, positive work environment and competitive benefits. We value the diverse skills and experiences of our team and are committed to an inclusive and accessible environment. Candidates must apply online; only shortlisted candidates will be contacted. #J-18808-Ljbffr