As a Customer Success Manager at DXC Technology, you will play a vital role in delivering exceptional customer experiences and driving business growth. The ideal candidate will possess a strong understanding of the industry and be able to develop and maintain client relationships to understand their needs. They will work closely with Account Delivery Associates to ensure smooth account operations, manage day-to-day delivery of assigned client accounts, and assist in budget management and cost control for the accounts. In addition, they will work with senior leadership to define and track key performance metrics, stay informed about industry trends and their impact on account strategies, and address and resolve account-related issues and escalate when necessary. - Key Responsibilities: - Manage the day-to-day delivery of assigned client accounts - Collaborate with Account Delivery Associates to ensure smooth account operations - Develop and maintain client relationships to understand their needs - Assist in budget management and cost control for the accounts - Work with senior leadership to define and track key performance metrics - Stay informed about industry trends and their impact on account strategies - Address and resolve account-related issues and escalate when necessary Requirements: - Bachelor's degree in a relevant field or equivalent combination of education and experience - Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role - Proven experience in account delivery and leadership roles - Proficiencies in strategic planning, client relationship management, and team leadership About DXC Technology: We believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.