Job summary Some of your responsibilities are but are not limited to: Monitoring bots' automation to ensure that the bot runs as expected in the agreed schedule. Monitoring the transactional table to verify that the bot is processing its task and updating its transactional table in the database. Communicate and inform customers when an issue is identified during the monitoring and the bot should be stopped to fix it. Manage and solve service desk tickets within the service level agreement. Update configuration bots to fix issues (First Level), test them and set them up to production again. Communicate internally with team groups and provide key information on time. Escalate cases when needed to the next level of support with development or providers. Schedule: The schedule operates on a weekly rotation, with two days off. Shifts are Wednesday to Sunday or Monday to Friday, rotating weekly from 6:00 a.m. to 4:00 p.m./ 8:00 a.m. to 6:00 p.m., or 3:00 p.m. to 1:00 a.m., following the American calendar. Contract: Indefinite term contract + Benefits. Places: Only for Colombia. This position will be remote. Salary: COP Night Surcharges + USD bonus for KPI compliance. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora