Title: Expert - AFR/OFR Location: GSC BOG Key Responsibilities: General purpose of the function: Develop a strong and trustful relationship with clients through timely and accurate communications. · Responsible for providing support to the assigned account. · Review and ensure the achievement of specific client KPIs and service agreements. • Provide performance reports. · Maintain communication with internal/external third parties to meet client expectations. • Provide proactive issue resolution and corrective actions to ensure service excellence. · Key contact for escalations. · Develop a sustainable relationship with internal and external stakeholders. • Coordinate business implementations. · Participate/lead customer reviews (QBR and/or MBR). · Complexity of the problem/process. · Coordinate stakeholder activities and ensure quality and timeliness. · Understand client documentation requirements and provide guidelines to stakeholders to ensure compliance. · Recommend and coordinate necessary changes based on process analysis. · Assist DGF operations in resolving complex issues Skills / Requirements: Professionals in industrial engineering, international business, or related fields * Minimum of 3-5 years in logistics processes * Extensive knowledge of cargo transportation and the logistics industry * Fluent communication in English (verbal and written). * Customer service and communication skills. * Teamwork and autonomy * Employees who have been in the organization for 12 months or in their current role * Employees that are not in transition projects