Job Description **SUMMARY/SCOPE OF POSITION**: **ESSENTIAL FUNCTIONS**: **Functional Expertise**: - Microsoft ACL table (file/folder permissions) - Active Directory Architecture - Microsoft clustering - Performance monitoring techniques on server software and hardware - Able to work remotely on server hardware and software issues - VMWare ESX 2.5x, 3.x, 4.x, 5.x **Leadership/Change**: - May take on several components of a project or a complex component of a project. - Works under broad supervision - Applies company policies and procedures to resolve issues. - Follows company policies to implement changes. **Interpersonal** - Takes ownership of learning about server and storage technologies. - Strong attention to detail and accuracy. - Ability to prioritize and complete tasks in a timely manner. - Able to work with internal and external customers in a professional and effective manner**.** **Business**: - Understands how own performance objectives align with business unit objectives. - Maximizes business/unit/group financial results through personal accomplishments. - Responds with urgency to customer needs and solves routine customer problems. Approach problem solving and solutions based on global needs and requirements. Follows global standards. - Contributes to organizational performance through timely completion of projects that produce business results. Maximize business/unit/group financial results through documented accomplishments. **Complexity**: - Creates and follows documented procedures for routine tasks. - Works on complex issues where analysis of situations or data requires an in -depth evaluation of variable factors. Exercises good judgment in selecting methods, techniques and evaluation criteria for obtaining results. - Skill: Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. **Supervision**: - Receives assignments in the form of objectives and determines the process by which to meet goals. **Interaction**: - Displays strong teamwork skills. Enjoys working in a team. - Builds productive vendor relationships**.** - Able to document and present to management on different types of issues. - Able to work with internal and external customers on issues in a professional and effective manner. - Frequently interacts with peers and customers to gain cooperation of others or conduct presentations of technical information/project activities. - Networks with senior internal/external personnel in own area of expertise. **Essential Qualifications**: - Experience with multiple types of server and storage hardware. Discrete servers - Blade servers - Storage Area Networks - Experience with Active Directory tools and utilities. VMWare management console. - Understanding of EMC SAN Storage hardware - Familiarity with network and san switching technologies - Good English reading, writing and verbal communication skills - Able to work in a round-the-clock, global operation 7 days x 24 hours - Strict adherence to company standards and procedures. - Excellent trouble shooting skills **Education Requirements**: - Bachelor degree in Computer Science, Management Information Systems or equivalent experience - Windows 2000/2003/2008/2012 MSCE/MSCA - Minimum of 5+ years of experience in IT or customer support **Desired Qualifications**: - Background and understanding of IT controls and compliance. - Solid PC skills and proficiency in office productivity software (Microsoft Office, Microsoft Visio, Microsoft Project, etc.) - Understanding of ISA, ANSI, NEMA, NEC and NIST standards. - Experienced in ANY OF THE FOLLOWING: PLC, SCADA, HMI, EtherNet/IP, especially programming, troubleshooting, design and installation. (#LI-AG2)