3 days ago Be among the first 25 applicants Direct message the job poster from TaskUs Talent Acquisition Specialist @ TaskUs | BBA in Business Administration Company Description TaskUs is a unique BPO company, powered by a collective of highly capable individuals who leverage technology and data to serve clients effectively. We offer a range of services including Digital CX, Trust & Safety, AI Services, Risk & Response, and Consulting. TaskUs partners with some of the world's most innovative and disruptive brands, helping them protect their interests and achieve long-term success through innovation and technology. Role Description This is a full-time on-site role for a Quality Analyst located in Medellín. The Quality Analyst will be responsible for monitoring and evaluating the quality of customer interactions, identifying and recommending process improvements, maintaining documentation related to quality checks, and collaborating with team members to ensure consistent service quality. The Quality Analyst will also be responsible for providing feedback and training to team members to enhance performance. Qualifications Experience in Quality Analysis, Process Improvement, and Customer Interaction Monitoring Strong Analytical Skills and Attention to Detail Excellent Written and Verbal Communication Skills Proficiency in MS Office and Quality Management Software Ability to work collaboratively in a team environment Bachelor's degree in Business, Quality Management, or related field Experience in the BPO industry is a plus Seniority level Seniority level Entry level Employment type Employment type Full-time Industries Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at TaskUs by 2x Get notified about new Quality Analyst jobs in Medellín, Antioquia, Colombia . Copacabana, Antioquia, Colombia 1 month ago Copacabana, Antioquia, Colombia 3 weeks ago Salesforce Quality Assurance Engineer - Colombia Data Analyst / Data Entry Specialist (with Tableau & Domo) Sabaneta, Antioquia, Colombia 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr