Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential. Title and Summary Specialist, HR Services Please note: As Mastercard is a global company, we sometimes have team members from outside the listed location reviewing applications. Please attach a copy of your resume in English to expedite the screening process. Overview: Respond professionally, efficiently, and accurately to HR inquiries across various functional areas, ensuring timely responses with a high level of customer service according to SLA’s. Topics include employee lifecycle events such as resourcing, recruitment, visa issuance and renewal, employee relations, reward, internal transfers/mobility, performance management, recognition, payroll, benefits, and terminations. Escalate complex cases to Tier 2 or subject matter experts with complete documentation, and follow through until resolved. Role: - Resolve complex HR inquiries and collaborate with HRIS team for preventative solutions. - Complete special projects as needed. - Interact with internal teams to gather information and manage work to completion. - Support complex transactions including organizational changes and international assignments. - Train new HR Tier 1 staff and support team members. - Provide technical support through research and analysis. - Ensure audit compliance and manage confidential data per policies. - Identify and implement process improvements. - Develop documentation and contribute to knowledge bases. - Partner with HR teams across regions for effective support. All About You: - Fluent in English (verbal and written). - Experience in managing multiple tasks and problem-solving. - Knowledge of HR concepts and customer service focus. - Attention to detail, accuracy, and organizational skills. - Ability to work in a dynamic, high-volume environment with minimal supervision. - Excellent communication and MS Office skills; Workday experience is a plus. Corporate Security Responsibility All activities involving Mastercard assets, information, and networks involve inherent risks. Employees are responsible for information security, including: - Adhering to security policies. - Maintaining confidentiality and integrity of information. - Reporting security violations. - Completing mandatory security trainings. #J-18808-Ljbffr