Job Description - Customer Success Manager (2500003M)Radware, a leading provider of best-in-class cloud-based securitysolutions, helping MSSPs, service providers, and enterprises offerand gain the highest possible level of security, is looking for a Customer Success Manager. The Customer Success Manager will manageall aspects of the post-sales relationship, ensuring that customersrealize business value through the onboarding and adoption of Radware cloud services. In addition to ensuring customer health,contact with customers will include scheduled service reviews. As aCSM, you are responsible for managing a portfolio of customeraccounts. You need to build a strong relationship with yourcustomers and ensure regular engagement. Engagement framework: 1. Once handed over, you will deliver an introductory meeting with thecustomer and internal stakeholders to determine onboardingmilestones and a high-level plan. 2. Ensure customer rolls outquickly and help by mitigating any challenges that come along todelay or stop deployment using internal resources. 3. Reviews withscorecards linked to the customer's business objectives. 4. Coordinate internal resources to ensure customers’ business needsare met. 5. Support local teams’ sessions with the customer duringincidents. 6. Follow up and log interactions with your customers.7. Plan and execute upsell and cross-sell activities. Requirements: - Fluent written and verbal communication in English - Experienceas a CSM or a project manager - Networking and security background - a plus - Experience in upsell/cross-sell activities - Experienceworking with customers directly - Excellent presentation &communication; skills - Able to build relationships and trustquickly - Able to understand technology - Strong communicationwritten and verbal skills - Ability to work under high pressureaccording to processes and procedures - Managed resources in amatrix organization in remote locations - Preparedness – able toensure that all areas are considered before engaging with customers - Demonstrate empathy – look through the eyes of others -Self-aware, quick learner, detail-oriented - Flexible schedule Primary Location CO-CO-Bogota Work Locations Radware Colombia,Bogota Ak. 9 #115-06 Oficina 605 - Edificio TierraFirme Bogota110221 Job Customer Support #J-18808-Ljbffr Customer Service