**Company Description** Welcome to AGAS Manufacturing Group, a leading provider of custom printing solutions for flags, vinyl banners, and promotional products. With over two decades of experience, we specialize in delivering high-quality, personalized products tailored to meet our clients' unique needs. Our comprehensive product range includes flags, banners, promotional tents, table covers, and more, all aimed at enhancing brand visibility and impact. **Why Choose AGAS Manufacturing Group?** - Customized Solutions: Tailored designs for flags, banners, and promotional items - Flexible Orders: No-minimum-order policy for convenience - Professional Design Services: In-house graphics team for impactful marketing materials - Competitive Pricing: Cost-effective solutions with wholesale options **Our Products**: - Flags: House flags, car flags, national flags, military flags, and more - Banners: Vinyl banners, feather flags, custom banners for businesses and organizations - Promotional Products: Toothpick flags, pop-up tents, table covers, and more **Key Responsibilities**: **Daily Amazon Order Review & Report**: - Review all Amazon orders processed the previous day - Check tracking status, on-time performance, and flag delays - Compile and share a daily report summarizing order health **Customer Feedback & Review Management**: - Contact customers whose orders were recently delivered - Ask for feedback and encourage reviews on platforms like ASI, SAGE, etc. - If any issues are raised, escalate to the customer service team for resolution **Incoming Request Management & Departmental Support**: - Follow up with customers on unpaid invoices to assist accounting in collections - Reach out to customers or sales representatives for missing shipping addresses or account numbers to avoid fulfillment delays - Track and manage orders flagged as problematic, coordinate internally to stay on schedule or request extensions - Monitor rushed orders to ensure they are prioritized and moving efficiently through the system - Answer incoming customer service calls, resolving or routing issues appropriately - Respond to order status inquiries by checking internal systems and providing timely updates to customers **Returns Processing**: - Review incoming product returns due to delivery failures, exchanges, or rejections - Coordinate with the appropriate departments to resolve the return and update the customer **Working Hours**: **8.00 AM EST to 5.00 PM EST - Monday**through **Friday** Application Question(s): - What is your current salary per month in $? - What is your expected salary per month in $? **Language**: - English (required)