ption There is never a typical day at Accenture, but that’s why we love it here! This is an extraordinary chance to begin a rewarding career at **Accenture Operations**. Immersed in a digitally-compassionate and innovation-led environment, here is where you can help top clients shift to the New using leading-edge technologies on the most ground-breaking projects imaginable. **Accenture Operations** is the place for someone looking for a challenging Projects&Operations; career and access to the kind of training, expertise and development tools that only a large company can offer. Our international reach also means you could have the opportunity to be part of a truly global organization of smart, technically-minded people and work with dynamic clients in countries all over the world. If you are a passionate about **Order Management** and **Order Intake **this is your opportunity! We are looking for a **Customer Service Analyst** with great knowledge in **English **to be part of our Accenture **Operations team** **Key responsibilities**: - Provide functional and or technical support for resolution of customer problems, incidents, issues, requests and queries - Liaise with other support teams, or product teams as required to resolve requests issues in a timely manner.. - Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. - Customer Care - Product and Distribution Complaints: - Data Capture from Customer/Patient. - Replacement / Credit Eligibility Determination. **What are we looking for**: - Experience in Order Management | OM. - Experience in Order to Cash | OTC. - Experience in Disputes | Returns. - SAP knowledge. - ** Industry Knowledge of Pharma/Life Sciences/CPG.**: - Above average analytical skills. - Above average supply chain knowledge. - English B2, C1, C2 - Excel advanced. - Bogotá