🚨 We're Hiring in Medellín! 🚨 We are looking for Detail-Oriented Intake Specialists to join one of our top clients in the United States. Check out the details below and see if this opportunity is for you! 🌟 📌 Position: Customer Service Representative - Intake Specialist ☎️ 🕗 Schedule: Fixed schedule! See the possible schedules below: Schedule #1: 8:00 am to 6:00 pm. Thursday and Friday OFF. Schedule #2: 10:00 am to 8:00 pm. Saturday and Sunday OFF. Schedule #3: 8:00 am to 6:00 pm. Tuesday and Wednesday OFF. Schedule#4: 9:00 am to 7:00 pm. Saturday and Saturday OFF. 📍 Location Medellín, Edificio CAMACOL, Barrio El Estadio, Cra 63 # 49ª-31 ✅ Key Responsibilities Client Screening and Qualification · Conduct intake calls to understand client needs, gather critical information, and assess eligibility for services. · Evaluate cases with attention to detail and discretion. Closing Deals · Use persuasive communication and sales skills to convert qualified leads into active cases. · Aim to meet or exceed intake targets and conversion metrics. Retention of Treating Patients · Address patient concerns, monitor satisfaction, and promote long-term engagement with our services. Problem Solving & Case Support · Identify roadblocks during intake and collaborate with internal teams to implement improvements in process and experience. Administrative Support · Handle data entry, document organization, and overall management of intake files and communications. Client & Legal Liaison · Act as a bridge between clients and legal/medical partners to ensure smooth and transparent case transitions. 🎓 Qualifications · While 1–2 years in a client-facing, administrative, or sales-related role is ideal, experience is not a strict requirement. · What matters most is your attitude, your ability to communicate clearly, your empathy, and your skill in connecting with others and converting leads. · English fluency is required. We Offer: - Indefinite term contract, effective as of the 1st day of training. 🖊️ - Stability and excellent work environment. 🎊 - Opportunity for job and professional growth. 🏁 - Access to psychological consultations and helpline. 👐🏽 - Solvo University, School of Leaders, Excel & Power BI courses, English courses for a friend, discounts in certain brands and so much more. 📚