**Responsibilities**: - As part of the Level support team, ensure all the support tickets received from the Level 1 support desk guys are: categorized, solved, or escalated to the Level 3 support team using the JIRA Service Management Tool. - Working closely with internal clients, technicians, and managerial staff - Developing small solutions to day-to-day needs and automating tasks. - Software Bug Fixing, mostly routing, and configuration related using Java or Python 3 - Lead the Release Management process, being the owner of the release Branch using Github, Jenkins, and scripting. - Lead two more teammates, ensuring good communication with other teams. - Client facing (Backoffice) **Qualifications and Experience**: - Whole hands-on experience: In an enterprise-level project, on that technology. Worked on it and can set - it up, from scratch, in a new project.- Ticketing management experience and service workflow system - Skills on AWS IaaC toolkit (Lambda, S3, SQS, Dynamo dB, EC2, Systems Manager, API Gateway) - CRUD in Database DynamodB or another NoSQL database. Read in another SQL database. - Algorithms, Scripting, Techniques & Data Structures - Build, deploy, and environments configuration - Excellent data analysis, including statistics and forecasting. - Understanding of programming algorithms focused on troubleshooting and finding bugs. - Experience reading logs for troubleshooting. - Python - Github - DataDog - Amazon Cloudwatch - Kibana - Terraform - Jenkins - Nice to have previous experience as Backend support Developer - English proficient B2.