Job summary As a Customer Implementation Specialist, you'll be the operational backbone of our client onboarding experience. You will own the day-to-day management of the Implementation Inbox—setting up new users, processing license changes, and ensuring customer data remains spotless—while providing critical backup coverage for our Customer Support and Audience Quality team. Your meticulous attention to detail will enable senior team members to focus on strategic training and expansion initiatives, ultimately enhancing client satisfaction and retention. Qualifications - Advanced near-English proficiency - 2+ years in a client-facing operations, onboarding, or implementation support role (SaaS preferred) - Proven experience with ticketing or CRM systems (e.g., Zendesk, Salesforce, HubSpot) - Advanced Excel/Google Sheets skills (v-lookups, pivot tables) - A demonstrated record of data hygiene and audit work is a must (data entry, data cleaning, and data auditing) - Strong written communication and task-prioritization skills - Important: ability to work U.S. Central Time core hours (at least 4-hour overlap) Responsibilities - Manage new users and workspace setups - Process account conversions and license/purchase transactions - Create and update dashboards - Triage inbound inquiries to the appropriate teams - Conduct monthly audits to disable access for churned accounts - Collaborate with Customer Success to purge or reassign churned contacts - Maintain audit logs for compliance - Process off-platform DIY typing tool credit adjustments - Reconcile deductions with Customer teams - Track SLA and volume metrics for inbox tickets Skills - Advanced Excel/Google Sheets skills (v-lookups, pivot tables) - Proven experience with ticketing or CRM systems (e.g., Zendesk, Salesforce, HubSpot) Desired requirements - Familiarity with license provisioning or subscription workflows - Exposure to basic SQL or BI dashboards - Understanding of market research or DIY typing tool platforms Benefits - On-site role based in Bogota Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora