Descrizione dell'azienda A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people, and stories through personal experiences and heartfelt hospitality in the world’s most exciting destinations. Originally a 13th-century monastery, with architectural elements still visible today, the five-star luxury rated Anantara Convento di Amalfi Grand Hotel is a beautifully refurbished monument. It is located atop an 80-meter cliff with spectacular views of the Amalfi coast, just a 5-minute walk from Amalfi’s harbor and town center. Renovated in 2023, nearly all of our 52 rooms overlook the sea. The hotel features 2 first-class restaurants: Dei Cappuccini, serving Italian and Mediterranean gourmet dishes, and La Locanda della Canonica – Gino, a pizzeria by Gino Sorbillo for informal lunches and tasting pizzas. Amenities include an outdoor infinity pool, a panoramic gym, and a spa. The hotel is an ideal wedding venue with unique spaces such as the cloister, private church, and panoramic terraces. Descrizione del lavoro The Guest Relation Manager, reporting to the Front Office Manager, is responsible for delivering an exceptional guest experience at our 5-star hotel. This role serves as the primary contact for guests, ensuring all needs are met and expectations exceeded. The manager will develop lasting relationships, anticipate needs, resolve issues promptly, and uphold high standards. The key responsibilities include: Welcoming guests upon arrival; Assisting guests throughout their stay, answering questions, resolving issues, and providing information about hotel services and local attractions; Managing special requests such as room upgrades, restaurant reservations, concierge services, and organizing events or experiences; Coordinating with hotel departments to fulfill guest requests efficiently; Monitoring and responding to guest feedback, resolving issues, and recording preferences; Building relationships with VIP, repeat, and long-stay guests for personalized service; Supervising and training the guest relations team; Participating in daily management meetings to discuss service improvements and innovations. Qualifiche The qualifications for this role include: At least 2-3 years of experience in a similar role within luxury hotels or 5-star resorts; Excellent communication skills in English and Italian; additional languages are a plus; Strong customer focus, with the ability to anticipate and discreetly solve guest needs; Proven leadership skills in team management and training; Ability to work under pressure with a positive attitude; Knowledge of hospitality best practices and hotel management software; Flexibility to work weekends and holidays. Ulteriori informazioni Benefits include: Global travel discounts at nearly 400 Minor Hotels worldwide, starting at 36 euros, plus 30% off F&B; Friends & Family travel discounts up to 25%; Exclusive offers via our benefits portal; Professional development through our 'University' platform; International career opportunities within Minor Hotels; Competitive salary with 13th and 14th-month payments and severance; Free parking and meals during shifts; Uniforms and laundry services; An inclusive, growth-oriented corporate culture; Recognition programs, awards, and team events. Join Anantara for a rewarding career that values your talent and supports your growth. #J-18808-Ljbffr