Bilingüal Loyalty Expert At TP, we offer jobs and create careers. As a global leader in customer experience, we provide a dynamic environment where your talent, passion, and ambition drive real success. Why TP? With over 45 years of global leadership and more than 25 years in Colombia, TP is the #1 provider of digital business services. We have +42,000 employees in the country and a culture built on innovation, diversity, and career growth. When you join TP, you become part of a company that’s recognized worldwide for its excellence and commitment to its people. Your Role As a Bilingual Loyalty Expert, your mission is to deliver high-level customer service experiences, focused on loyalty programs and customer retention strategies. You will manage inquiries and provide expert-level guidance to customers, helping them maximize the benefits of their loyalty programs. - Handle inbound and outbound customer interactions via phone. - Guide customers on loyalty points, benefits, redemptions, and account updates - Solve concerns efficiently while delivering empathetic and personalized support - Represent TP’s world-class standards in every interaction What We’re Looking For - · Language Level: C1 – 90% conversational English - · Education and Work Experience Requirement: High school diploma (Bachiller) - · Availability: Full-time (40 hours/week) Skills & Qualities: - Excellent communication and writing skills - Customer-centric mindset with emotional intelligence - Problem-solving and active listening abilities - Ability to adapt quickly and manage multiple systems - Basic computer literacy - Sales negotiation skills - Goal-oriented mindset Why Choose TP? - Competitive Salary: COP $2,666,666 + performance bonuses - Hiring Bonus: COP $2,000,000 (Terms and conditions apply) - Career Growth Programs and Employee Welfare Fund - Work-Life Balance: Fixed schedule from 10:00AM to 7:00PM, Monday to saturday, 2 days off. - World-Class Training: Continuous learning and development programs designed to fuel your success - Multinational Experience: Be part of a global company with a diverse and inclusive culture Make a difference with the TOP Team!