We are seeking a Technical Support Consultant to join our team at Order Tech Latam in Colombia. Key Responsibilities: - Provide technical assistance and support to customers via phone, email, or remote desktop access. - Analyze and troubleshoot complex technical issues related to hardware, software, and networking systems. - Collaborate with internal teams to resolve technical problems and improve overall system performance. Requirements: - Mid-senior level experience in IT services and technical support. - Strong knowledge of computer systems, networks, and software applications. - Excellent communication and problem-solving skills. Preferred Qualifications: - ITIL certification. - Experience working with ticketing systems and customer relationship management tools. About Order Tech Latam: Order Tech Latam is a leading provider of technology solutions in Latin America. We offer a dynamic work environment and opportunities for professional growth and development.