About Us Geeks5g is a fast-growing international digital marketing and technology company. We deliver SEO, websites, social media, call center, AI/software, Google Ads, and design services for clients worldwide. As we scale, we are hiring a QA Lead / QA Specialist to build and enforce a quality-first culture across all divisions. Role Overview As QA Lead, you will be the final checkpoint before any work reaches clients. You’ll own the Definition of Done across SEO, websites, ads, social media, design, and more. You’ll develop and maintain QA checklists, run audits, and catch issues early. Your mission: guarantee that everything leaving our company is client-ready, on-time, and error-free. Key Responsibilities - Develop QA checklists & standards for each service line (SEO, Web, Ads, Social, Design, etc.). - Review deliverables before they are sent to clients. - Ensure SLA compliance and adherence to the “Definition of Done.” - Audit reports, websites, campaigns, and content for accuracy and consistency. - Track recurring issues and work with managers to fix root causes. - Provide feedback to division managers to improve team performance. - Maintain a QA log and report quality KPIs to the Director of Operations. - Train new team members on QA processes. Requirements - Experience in Quality Assurance, Project Management, or Operations in a digital marketing or tech agency. - Strong eye for detail, accuracy, and process compliance. - Familiarity with multiple digital services (SEO, websites, ads, design, social). - Strong organizational and documentation skills. - Excellent communication skills in English and Spanish. - Process-driven mindset, proactive in preventing errors. - Ability to work under tight deadlines while maintaining high standards. What We Offer - Competitive salary based on experience. - Key role in protecting client satisfaction and company reputation. - Opportunity to design and own the quality system across all divisions. - Growth in a dynamic, international company. - Supportive office culture in Medellín. Job Type: Full-time