Turning Claims into Justice—One Case at a Time Our client, Your Insurance Attorney, is a leading firm in the legal services industry, specializing in insurance disputes related to property damage, personal injury, nursing home negligence, and more. With over 300 employees and 45+ attorneys across five U.S. states, they have recovered more than $750 million for over 75,000 clients. Their dedication to justice, diversity, and client-first advocacy makes them a top-tier firm and an excellent place to grow your legal career. Job Description As a Claims Assistant, you will support case management by preparing legal documents, maintaining organized case files, and acting as a liaison between attorneys, clients, and insurance companies. Your attention to detail and communication skills will ensure smooth pre-suit legal processes. Job Overview Employment type: Indefinite Term Contract Shift: Monday to Friday, 09:00 AM – 06:00 PM EST or COL Work setup: Onsite, Bogotá and Medellín Your Daily Tasks Support attorneys by preparing and organizing documentation, including gathering records and relevant information Communicate regularly with clients, insurance companies, and third parties to collect information and provide case updates Maintain accurate and organized case files within the firm’s case management system Handle incoming and outgoing correspondence and emails efficiently Act as the primary liaison for pre-suit communication among clients, attorneys, and insurance companies Escalate case-related issues to attorneys as necessary Requirements The qualifications we seek: Bilingual proficiency in English and Spanish (required) At least 1 year of experience as a Customer Service Representative Strong understanding of First Party Property or Casualty claims Excellent written and verbal communication skills Proficiency in Microsoft Word, Outlook, and Excel Courteous, friendly, and helpful attitude when communicating with clients, adjusters, and experts Professional demeanor with integrity and a commitment to confidentiality and ethics Benefits Exciting Perks Await! 5-day work week Weekends off 20 vacation days (with 5 convertible to cash) Prepaid medical coverage Fully customized Emapta laptop and peripherals Indefinite contract Direct exposure to clients Career growth opportunities Diverse and supportive work environment Prime office locations in Bogotá and Medellín Unlimited upskilling through Emapta Academy courses Your Future Team at Emapta Latam Join Emapta Latam to contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive environment fostering professional growth. With over 1,000 clients worldwide and a team of over 10,000 professionals, Emapta continues to set industry standards. Apply now to be part of our success story in Colombia, where your skills are valued and your career ambitions supported. #J-18808-Ljbffr