Caring for the world, one person at a time inspires and unites the people of Johnson & Johnson. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every single day, throughout the world. We have more than 275 operating companies in more than 60 countries, with more than 128,700 employees. Our worldwide headquarters is located in New Brunswick, New Jersey, USA. Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer. Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.” There are more than 2,000 employees in Human Resources, Finance and Procurement who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs. **As a Requisition-to-Pay Associate**: The R2P Lead Associate will be responsible for been the main point of contact for interactions between the requesters and business partners, with R2P Associates, ensuring a positive end user experience under full compliance across all processes. These interactions would primarily be (but not limited to) providing general assistance i.e. Basic navigation guidance/help and more detailed assistance for transactions - i.e. requisition creation, PO creation, receiving, PO closer and status updates, escalating issues, IT issues, process improvements, among others. The R2P Lead Associate is also responsible for insuring delivery of goals related to user experience, user perception, automation, cycle times, budgets and other operational metrics, doing the right planning and allocating resources to achieve it. The R2P Lead Associate would also be responsible in general for continuous improvement, encourage adoption of new innovation and incubate new ideas in process, technology and organization design. It will lead various projects in R2P or even across Procurement teams, ensuring all are delivered on-time. Work closely with the S2S Global Leadership to align on standard process, technology and org design (including continuous improvement and compliance) The R2P Lead Associate will have responsibility for managing a group of R2P Associates. This will include (but not limited to) standard HR and talent responsibilities (i.e. performance management, succession planning, organizational assessments) as well as the increasing the skill set of the R2P Associate (i.e. training, performance development) and team work culture. **Talent Management** - Manage the training and development of organizational talent - Conduct talent and organization analyses, assess change impacts and support change management integration activities - Create and manage training plans, talent development initiatives, communication plans, and succession planning activities - Communicate procurement organization strategy, policies and organizational competencies **Service Delivery Management** - Ensure R2P service delivery meets agreed service levels: - Concierge management - Issues support/resolution - Monitor compliance, conduct business review meetings and perform transition activities - Define data collection approacg, collect and review data, evaluate progress against targets and update ongoing performance and other metrics - PO Lifecycle management and other metrics - R2P Customer/supplier management - Assure standardization in processes **Business Partnering and Management** - Define and implement operational and tactical governance with customers to review service performance, ensure agreement on and periodization of required improvements, drive further standardization of affiliate processes. - Connect with customers at various levels to keep finger on the pulse to quickly spot service issues, process inefficiencies, compliance risks. **Projects/ Continuous **Improvement** - Identify / Develop best practices & leverage across affiliates to ensure effective & efficient deployment of standard processes within affiliates - Gather and analyze R2P process and service performance data, perform root cause analysis, use benchmark data and best practices to identify opportunities for improvements. - Lead the prioritization and implementation of key continuous improvement projects On Time, On Budget & On Quality - Track & report benefits achi