Work type: Office/Remote Technical Level: Leader Job Category: Software Development Project: Largest student transportation provider N-iX is looking for a Lead Support Engineer to join our team. Our customer is the leading school transportation provider in North America, being the owner of more than a half of all yellow school buses in the United States. Every day, the company completes 5 million student journeys, moving more passengers than all U.S. airlines combined and delivers reliable, quality services for 1,100 school districts. N-iX has built a successful cooperation with the client delivering a range of complex initiatives. As a result, N-iX has been selected as a strategic long-term partner to drive the digital transformation on an enterprise level, fully remodeling the technology landscape for 55,000 employees and millions of people across North America. Requirements: 4+ years of Java development experience (JAVA 8) Strong knowledge of AWS services (Lambda, Redshift, SNS, SSN, SQS, ECS, RDS, CloudWatch, Kinesis, CodeCommit, ECR, S3) Experience with non-relational databases (DynamoDB) Experience in technical support (issues troubleshooting) Leadership background Upper intermediate English level Excellent communication skills Strong analytical skills Readiness to have business trips abroad Would be a plus: Experience with Angular 10+ for UI development Knowledge of RDBMS (MySQL or PostgreSQL) Experience with OpenSearch (or alternatives like Elasticsearch, etc) NodeJS development experience Responsibilities: Lead the team of support engineers Own support tickets and conduct troubleshooting within the existing tools and services Investigate Technical Issues: report problems and bugs, identify the issue’s root cause, and describe the issue’s symptoms Assess an issue’s scope and propose a solution Work with internal cross-functional teams to figure out technical problems While solving technical issues, demonstrate a deep understanding of the product value and communicate it clearly to technical and non-technical audiences Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term. Document support ticket resolution and apply these fixes for customers We offer*: Flexible working format - remote, office-based or flexible A competitive salary and good compensation package Personalized career growth Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more) Active tech communities with regular knowledge sharing Education reimbursement Memorable anniversary presents Corporate events and team buildings Other location-specific benefits *not applicable for freelancers