Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions address companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company delivering lasting value for leading enterprises globally. Through deep business knowledge, operational excellence, and cutting-edge solutions, we help companies stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Learn more at genpact.com and on social media platforms. Role: Accounts Receivable Supervisor As an Accounts Receivable Supervisor, you will manage the Collections team to ensure effective follow-up on past due accounts to guarantee payments. Responsibilities: Manage the entire collection process performed by the collections team. Develop and maintain effective relationships with client stakeholders, providing performance updates, process improvements, and responding to client requests. Create new strategies to improve the collection process. Coordinate meetings with other teams within Accounts Receivables, such as credit and cash application staff, to enhance collection efforts. Ensure staff meet production goals, comply with standards, and perform essential collection functions daily. Generate reports on team progress and present during weekly meetings. Supervise activities involving account changes and payment plans to ensure collection of past-due balances. Organize workload according to each collector’s experience as part of the collection strategy. Approve form letters used in collection attempts, especially for customer communications. Refer debt accounts for credit holds or extrajudicial collection when necessary. Assist subordinates with difficult collection cases. Qualifications: Degree or college diploma in Business Administration, Finance, Accounting, or related fields. 3-5+ years of experience in collections operations. Experience in Credit, Billing, and Cash Application processes is a plus. Intermediate to advanced proficiency in Microsoft Office, especially Excel, Word, and PowerPoint. Strong analytical and business reporting skills. Effective negotiation skills. Ability to communicate clearly and assertively with internal and external customers. Why join Genpact? Be a transformation leader at the forefront of AI, automation, and digital innovation. Make an impact by driving change for global enterprises and solving meaningful business challenges. Accelerate your career with hands-on experience, mentorship, and ongoing learning. Work with over 140,000 innovative problem-solvers. Join a values-driven culture built on integrity and inclusion. Come join the tech shapers and growth makers at Genpact and take your career forward. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and does not charge fees for job applications. Be cautious of scams involving payment or equipment requests during the hiring process. #J-18808-Ljbffr