Join to apply for the Customer Support & Project Coordinator role at Ottomatik.io Get AI-powered advice on this job and more exclusive features. Hi there! We are South, and our client is looking for a Customer Support & Project Coordinator! Note To Applicants Eligibility: This position is open to candidates residing in Latin America. Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered. Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While optional, candidates who provide a video presentation will be prioritized. Job Summary Our client, a company offering energy audits and renewable solutions, is hiring a Customer Support & Project Coordinator to manage home energy upgrade projects from start to finish. You will coordinate schedules, communicate with homeowners and subcontractors, track progress, and ensure timely, high-quality installations. Strong organization and communication skills are essential for delivering top-tier service and smooth project execution. Key Responsibilities Coordinate installation schedules between homeowners, installers, and subcontractors to ensure timely and efficient project execution. Serve as the main point of contact for homeowners throughout the installation process, providing updates and addressing concerns. Assign project tasks and communicate clearly with subcontractors and internal teams to ensure alignment. Ensure all materials, documentation, and permits are prepared prior to installation start dates. Monitor ongoing installation progress and troubleshoot issues or delays. Maintain accurate records of communications, project milestones, and outcomes. Address funding-related concerns and ensure projects are closed out promptly, in line with funding expectations. Conduct follow-ups post-installation to confirm homeowner satisfaction and resolve outstanding items. Evaluate the quality of completed projects, identify issues, and suggest improvements. Qualifications +2 years of experience in Customer Support Experience in roles such as Operations, Quality Assurance, or related fields Excellent English proficiency Great attention to detail, decision-making, communication, and organizational skills Preferred Skills Data reporting experience Experience in the construction industry is a plus Compensation: 1,600 - 2,000 USD / month Time Zone and Working Hours Role 1: 8 am to 5 pm CST Role 2: 12 pm to 8 pm CST Perks 3 weeks of PTO (15 business days) annually 6 US holidays Growth opportunities within the company If interested, please send your resume! Seniority level Associate Employment type Full-time Job function Customer Service, Management, and Quality Assurance Industries Renewable Energy, Semiconductor Manufacturing Referrals can double your chances of interviewing at Ottomatik.io. #J-18808-Ljbffr