Explore your next opportunity at a Fortune Global 500 company. Enjoy our innovative environment, rich culture, and talented teams that help you grow daily. Job Overview This role involves collection responsibilities following established procedures for various clients. It aims to improve cash flow, minimize delinquencies, reduce days sales outstanding, and limit bad debt exposure. Key Responsibilities - Provide excellent customer service. - Respond to client inquiries within the required service level agreement. - Identify, prioritize, and resolve complex issues delaying payments. - Develop, create, and analyze collection and accounts receivable reports. - Update client and stakeholder information using various software programs. - Monitor and maintain assigned client accounts. - Send recommendations to cancel account balances. Requirements - Bachelor's degree or equivalent (preferable). - Experience in collections. - Strong organizational and prioritization skills. - Basic negotiation skills. - Experience handling objections and securing commitments (preferable). - Conversational English (mandatory). Additional Notes - Grade: 8. - Location: Medellín metropolitan area. Employment Type - Full-time, internal position. UPS is committed to providing a discrimination-free workplace.