Senior ServiceNow Platform Administrator 2 days ago Be among the first 25 applicants EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential. We are seeking a skilled Senior ServiceNow Platform Administrator to join our client's team as an independent contributor. The ideal candidate will maintain and optimize the ServiceNow platform, ensuring seamless operations and alignment with business requirements. Responsibilities Perform daily administration of the ServiceNow platform, managing user access, roles, and permissions Configure and maintain forms, workflows, and business rules Monitor system performance and execute regular maintenance tasks Customize and configure ServiceNow applications and support the rollout of new applications and modules Develop and maintain Service Catalog items and associated workflows Design and implement integrations between ServiceNow and other enterprise systems Develop and manage automation scripts to enhance process efficiency Provide technical support for ServiceNow-related issues and inquiries Troubleshoot and resolve issues on the ServiceNow platform Conduct root cause analysis for system issues and implement corrective actions Identify opportunities for process improvement and system enhancements Stay informed about ServiceNow releases and new features, recommending and implementing upgrades as appropriate Requirements 3+ years of experience in a similar role Strong knowledge of ServiceNow modules including Incident, Problem, Change, Asset Management, and Service Catalog Proficient in JavaScript, HTML, CSS, and other web technologies Experience with ServiceNow integration using REST/SOAP APIs Familiar with ITIL framework and IT Service Management (ITSM) best practices Proven capability to work directly with the client without supervision Demonstrated ability to manage workloads, resolve roadblocks, and meet deadlines effectively Ready to work in a dynamic environment Excellent communication skills with proficiency in English at a B2 level or higher Exceptional problem-solving and analytical skills Displays strong initiative, ownership, and enthusiasm for optimization Ability to work independently and collaboratively within a team Detail-oriented with a focus on quality and accuracy Nice to have Certifications related to ServiceNow or ITIL are desirable but not mandatory We offer International projects with top brands Work with global teams of highly skilled, diverse peers Healthcare benefits Employee financial programs Paid time off and sick leave Upskilling, reskilling and certification courses Unlimited access to the LinkedIn Learning library and 22,000+ courses Global career opportunities Volunteer and community involvement opportunities EPAM Employee Groups Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology, Engineering, and Business Development Industries Software Development, IT Services and IT Consulting, and Pharmaceutical Manufacturing Referrals increase your chances of interviewing at EPAM Systems by 2x Get notified about new Software Administrator jobs in Colombia . Bogota, D.C., Capital District, Colombia 1 month ago Full Stack Developer ( Remote from Anywhere) Bogota, D.C., Capital District, Colombia COP3,500,000 - COP4,200,000 2 weeks ago Bogota, D.C., Capital District, Colombia 3 weeks ago Junior Developer – University Internship Bogota, D.C., Capital District, Colombia 2 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr