Job Description This is a remote position. As a VAS Network Operations Engineer, you will support daily data center operations at one of Sandvine’s key client sites. Your attention to detail and investigative skills will be key in monitoring, identifying, and resolving potential issues in a high-availability production environment. Work with Customer Network Operations for deployment, maintenance, administration and operational tasks Diagnose Sandvine equipment failures Recommend configuration changes and assist with implementations General services as required including installation of software maintenance updates for all Sandvine devices and solutions Proactive health monitoring of software/hardware issues, Daily monitoring of system health, KPIs, logs, alarms with a sense of urgency when issues arise Work within customers change management and maintenance window guidelines Analyze & troubleshoot critical Applications traffic and detect problems through the use of essential software tools (traffic sniffers, simulators, traffic detection, MRTG, PRTG, SNMP polling, logs) Good background of packet level debugging using Wireshark, tcpdump, tcpreplay or similar tools Lead the analysis/discussion with other departments in order to solve and prevent issues Submitting and escalation of issues into L2 support as needed Accountability for Case management and ensuring that they are resolved Providing consultative support and mentor other less experienced team members Positive contribution towards quality reviews for other colleagues and peers Requirements Bachelor’s Degree in Computer Science, Engineering, or other STEM program 1 year of applicable experience Commanding knowledge of Unix-based operating systems such as Linux, FreeBSD etc Hands-on experience with the installation, configuration, and/or operation of network equipment such as Cisco, Juniper or other network hardware manufacturers Proven experience in virtualization technologies (VMware, KVM), deployment of Openstack and experience with automation tools like Ansible Familiar with cloud architecture (AWS, Google cloud, AWS,…), containers and orchestration concepts (kubernetes, swarm) and tools like Docker,Jenkins,… Proven Experience in virtual concepts like: NUMA, SRIOV, PCI-Passthrough,Virtio Good understanding of NFV particularly around MANO/ONAMP Excellent technical background with a strong understanding of networking (specifically IP related technologies) Experience in Quality Assurance testing Excellent understanding of end-to-end network call flows, as well as relevant technologies & protocols (DNS, HTTP, HTTPS, DHCP, RADIUS, DIAMETER, GRE, SIP, RTP, MGCP, H.323,RTCP) Good understanding of billing and charging concepts and experience with Online Charging and Policy Enforcement (OCS, PCRF, PCEF) Good experience in Data communication industry with different operator networks for Wireline (Cable, DSL, FTTH) and/or Wireless (Satellite, Wi-Fi, LTE, GPRS-3G, CDMA-3G, WiMAX, GSM, UMTS,4G and 5G) Good background of packet level debugging using Wireshark, tcpdump, tcpreplay or similar tools Benefits 100% Remote. Career Growth: build experience with sophisticated business applications. Atlantic Talent Services is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Requirements Degree in Systems Engineering, Software Engineering, or a related field. 3–4 years of experience in AI development and integration. Solid front-end development skills (React, Angular, or similar). Experience working with RESTful APIs. Familiarity with cloud services (AWS, Google Cloud, or Azure). Minimum English level: C1. Must be based in Colombia and available to work remotely.