Senior Systems Administrator Role We are seeking a highly skilled and motivated Senior Systems Administrator to join our team at Visa Inc. The successful candidate will excel in incident management, user access management, system maintenance, and compliance activities, all while working in a structured support environment and fulfilling user requests promptly and efficiently. Responsibilities: - Deliver expert-level support for corporate tools such as Service Now, MS SharePoint, PowerBI, PowerAutomate, Tableau, Workday, and Eracent. - Manage and resolve unexpected disruptions in applications to ensure minimal downtime and business impact. - Handle user requests for new services or changes in applications, ensuring timely and efficient service delivery. In this role, you will identify and resolve root causes of recurring incidents to prevent future disruptions and manage application outages, ensuring quick recovery and minimal impact on business operations. You will oversee user access rights and permissions, ensuring appropriate access controls and security, while also performing routine and preventive maintenance to keep systems and applications running smoothly. Essential Functions: - Lead and mentor junior systems administrators, providing guidance and support in their professional development. - Contribute to the continuous improvement of the support function by seeking opportunities to shift left through automation, orchestration, and leveraging Generative AI technologies to improve the customer experience and drive efficiencies. - Demonstrate a track record of coming up with innovative ideas and driving them through to completion. - Develop and maintain comprehensive documentation of systems, standard operating procedures, and best practices. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.