Join to apply for the Client Case Coordinator role at Job Duck 2 days ago Be among the first 25 applicants Join to apply for the Client Case Coordinator role at Job Duck JOB DUCK IS HIRING A CLIENT INTAKE SUPPORT SPECIALIST For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years in a row! Role Overview If you're organized, compassionate, and thrive in a fast-paced setting, this role is for you. As a Client Case Coordinator, you'll support clients through challenging times gathering records, verifying insurance, and ensuring cases stay on track. Your attention to detail and clear communication will make a real difference every day. Schedule: Monday – Friday, 8:30AM to 5:00 PM PST (USA) Your Responsibilities Will Include but Are Not Limited To: Acting as the main point of contact for clients, providing updates and maintaining ongoing communication. Requesting, following up on, and tracking medical records from providers and healthcare facilities. Verifying insurance coverage and updating internal records accordingly. Managing billing with medical providers to ensure accuracy and timely processing. Coordinating and tracking outstanding balances after client treatment is completed. Maintaining accurate case files, handling documentation, and following up on missing or incomplete records. Assisting with property damage coordination for auto accident cases when needed. Sending letters of representation and supporting post-intake file development. Using RingCentral to conduct calls with clients and providers. Updating attorneys and paralegals on case progress and key findings. What We’re Looking For: At least two to three years of proven experience working as a case manager or similar Strong proficiency in written and spoken English Strong proficiency in written and spoken Spanish Experience in client-facing roles, with strong communication skills A Legal background is a plus The ability to request, track, and manage medical records and documentation Familiarity with verifying insurance coverage and updating case files Strong organizational skills for handling documentation and maintaining accurate records Experience with preparing letters of representation and supporting file development Proficiency using communication tools such as RingCentral Strong follow-up skills and persistence when working with providers and insurance companies A highly motivated, self-starting attitude with the ability to take initiative Transparency and trustworthiness in all interactions Adaptability and a willingness to grow into expanded responsibilities Strong organization, reliability, and a focus on long-term success A value for education and proactive client service The ability to balance compassion with assertiveness Your own PC or laptop, a headset, and a reliable high-speed internet connection (minimum 10 Mbps download / 5 Mbps upload) A quiet, private workspace suitable for remote work What's in It for You? Monthly compensation ranging from 1220 USD to 1320 USD. Paid time off and holiday pay. Referral and annual bonuses. Parental leave. Opportunities for professional development and training. Dedicated support from our team. A chance to work with clients who share our values. Ready to dive in? Apply now and make sure to follow all the instructions! DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process. By clicking on the APPLY button you consent us reaching out to you through Whatsapp and/or email to follow-up regarding your application process. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Administrative, Customer Service, and Business Development Industries Human Resources Services Referrals increase your chances of interviewing at Job Duck by 2x Get notified about new Case Coordinator jobs in Colombia . 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