Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us! **Job Description**: Essential Qualifications: - Experience with multiple types of server and storage hardware. o Discrete servers o Blade servers o Storage Area Networks - Experience with Active Directory tools and utilities. o VMWare management console. - Understanding of EMC SAN Storage hardware - Familiarity with network and san switching technologies - Good English reading, writing and verbal communication skills - Able to work in a round-the-clock, global operation 7 days x 24 hours - Strict adherence to company standards and procedures. - Excellent trouble shooting skills Education Requirements: - Bachelor degree in Computer Science, Management Information Systems or equivalent experience - Minimum of 5+ years of experience in IT or customer support Desired Qualifications: - Background and understanding of IT controls and compliance. - Solid PC skills and proficiency in office productivity software (Microsoft Office, Microsoft Visio, Microsoft Project, etc.) ESSENTIAL FUNCTIONS: Functional Expertise - Microsoft ACL table (file/folder permissions) - Active Directory Architecture - Microsoft clustering - Performance monitoring techniques on server software and hardware - Able to work remotely on server hardware and software issues - VMWare - Linux Leadership/Change - May take on several components of a project or a complex component of a project. - Works under broad supervision - Applies company policies and procedures to resolve issues. - Follows company policies to implement changes. Interpersonal - Takes ownership of learning about server and storage technologies. - Strong attention to detail and accuracy. - Ability to prioritize and complete tasks in a timely manner. - Able to work with internal and external customers in a professional and effective manner. Business: - Understands how own performance objectives align with businee unit objectives. - Maximizes business/unit/group financial results through personal accomplishments. - Responds with urgency to customer needs and solves routine customer problems. Approach problem solving and solutions based on global needs and requirements. Follows global standards. - Contributes to organizational performance through timely completion of projects that produce business results. - Maximize business/unit/group financial results through documented accomplishments. Complexity: - Creates and follows documented procedures for routine tasks. - Works on complex issues where analysis of situations or data requires an in -depth evaluation of variable factors. Exercises good judgment in selecting methods, techniques and evaluation criteria for obtaining results. - Skill: Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Supervision: - Receives assignments in the form of objectives and determines the process by which to meet goals. Interaction: - Displays strong teamwork skills. Enjoys working in a team. - Builds productive vendor relationships. - Able to document and present to management on different types of issues. - Able to work with internal and external customers on issues in a professional and effective manner. - Frequently interacts with peers and customers to gain cooperation of others or conduct presentations of technical information/project activities. - Networks with senior internal/external personnel in own area of expertise. LI-EV1