At Aprio, we're passionate about helping clients thrive in an ever-changing world. As a nationally ranked CPA and advisory firm, we've built a reputation for our expertise, deep understanding, and strategic foresight. Our Information Technology team is seeking a skilled Business Application Specialist to join their dynamic group. In this role, you'll play a crucial part in ensuring software applications function effectively, supporting business operations, and enabling user productivity. Key Responsibilities - Provide frontline support for software applications, diagnosing and resolving technical issues reported by end-users. - Track and manage incidents using a ticketing system, ensuring timely resolution and communication with stakeholders. - Monitor application performance and system health, proactively identifying potential issues and addressing them before they impact users. - Create and maintain detailed documentation for application configurations, standard operating procedures, and troubleshooting guides. - Develop and deliver training sessions for end-users to help them effectively use applications and understand any new features or updates. - Work closely with development teams, system administrators, and other IT professionals to ensure seamless integration and operation of applications. - Assist with application upgrades, patches, and regular maintenance tasks to ensure optimal performance and security. - Perform root cause analysis for recurring issues and implement long-term solutions to prevent future occurrences. - Conduct testing of new applications, features, and updates to ensure they meet quality standards and user requirements. - Generate and analyze reports on application performance, usage, and incident trends to provide insights and recommendations for improvements. Requirements - Strong knowledge of software applications, operating systems, and account management. - Excellent analytical and troubleshooting abilities to diagnose and resolve technical issues efficiently. - Strong verbal and written communication skills to effectively interact with end-users, team members, and stakeholders. - A commitment to providing exceptional support and service to end-users, with a focus on understanding and addressing their needs. - Meticulous attention to detail to ensure accuracy in documentation, reporting, and problem resolution. - Ability to manage multiple tasks and priorities in a fast-paced environment, ensuring timely resolution of issues. - A team player who can work collaboratively with colleagues across different functions to achieve common goals. - Flexibility to adapt to changing technologies, processes, and business requirements. Education and Experience - Bachelor's degree in Computer Science, Information Technology, or a related field. - Relevant certifications in application support or IT service management (e.g., ITIL) are advantageous. - At least 2-3 years of experience in an application support or technical support role. - Experience with enterprise software applications and ticketing systems. - Familiarity with IT service management frameworks and best practices. What We Offer As a member of our team, you'll enjoy: - A collaborative culture that fosters growth and innovation. - Opportunities for professional development and advancement. - Competitive compensation and benefits package. - A chance to make a meaningful impact on our clients' success. Aprio is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, pregnancy, sexual orientation, gender identity and/or expression, age, disability, genetic information, citizenship status, military service obligations, or any other category protected by applicable federal, state, or local law.