We are a New York-based VoIP phone company that helps businesses stay connected with phone systems, eFaxes, and full telecom support . Our clients rely on us for smooth communication, troubleshooting, and exceptional customer service . The Role Are you passionate about technology, problem-solving, and customer support ? Do you want to grow in an IT/telecom role while working remotely ? If so, this is your chance to be part of a fast-growing VoIP phone company that provides essential communication solutions to businesses, especially in the healthcare and long-term care industries . What You’ll Own As a Remote IT Specialist , you will be the go-to person for technical support, troubleshooting, and account management , ensuring our clients experience seamless communication solutions . Support & Troubleshooting Manage incoming support calls and tickets , resolving or escalating issues when needed. Provide basic troubleshooting for eFax issues, including: Sending test faxes to confirm functionality. Working with IT teams to locate missing eFaxes or emails . Checking fax queues and resolving delivery issues . eFax Account Management Monitor and respond to tickets related to eFax setup, modifications, and cancellations . Set up new eFax numbers and accounts for customers. Adjust sender and recipient permissions , ensuring only authorized users can send and receive faxes. Notify the billing department of any account changes. Customer Support & Communication Speak clearly and professionally while assisting customers with technical issues. Maintain a positive, upbeat attitude while providing solutions. Document solutions and keep detailed records of support interactions. Ideal Profile Who You Are Tech-Savvy & Problem-Solver – You understand email and eFax technologies and can troubleshoot basic PC issues. Strong Communicator – You explain technical issues in simple terms and provide clear guidance . Highly Organized & Detail-Oriented – You keep track of multiple accounts and ensure accuracy . Self-Motivated & Eager to Learn – You’re always looking to expand your knowledge in IT and telecom systems . If you’re ready to join a fast-growing company, solve tech challenges, and provide top-notch support , we want to hear from you! Apply Now Here: https://wkf.ms/4bzOGE7 What's on Offer? Work From Home – Enjoy the flexibility of a fully remote role. Grow in Tech – Gain hands-on experience in IT and telecom support. Make an Impact – Help businesses, especially in healthcare, stay connected with reliable communication services.