Horatio Bogota, D.C., Capital District, Colombia Horatio Bogota, D.C., Capital District, Colombia Get AI-powered advice on this job and more exclusive features. Position Summary: The Client Service Manager is often the main point of communication between clients and the company. They must maintain good business relationships with current clients. Also, they are expected to handle and resolve client queries, develop strategies for improving customer service, train other client services staff, and participate in client onboarding. Responsibilities: Participate in regular program reviews Perform internal quality control check-ins with assigned teams Support team leads and managers in establishing KPIs and meeting their program goals Provide a leadership team with status updates and solutions to milestones, deliverables, risk assessments, etc Foster a problem-solving environment demonstrating teamwork and innovation Establish a standard and encourage the learning and sharing of best practices Craft best practices and templates based on program needs/requirements Required Skills/Abilities: Excellent (near-native) English proficiency is a requirement for this job Experience running large CS teams Amazing customer support, phone support experience preferred Tech-savvy and Advanced proficiency on G-Suite/MS Office Experience successfully managing and mentoring other people Experience leading hiring and interviews, training, and quality control programs Sales or e-commerce experience and understanding of sales metrics and drivers Great eye for detecting team and employee risk before it becomes an issue Track record of building positive relationships with employees and partners Strong work Ethic And a talent for bringing out the best in others Passionate about sharing knowledge and helping others Able to work an assigned schedule that falls within our operating hours and flexibility around weekends and holidays Education and Experience: 5+ years of experience in similar roles Bachelor's Degree in Business or related fields Experience in the BPO industry is required On-site role based in Bogota. Powered by JazzHR gC67WnFdGZ Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Business Development and Sales Industries Internet Publishing Referrals increase your chances of interviewing at Horatio by 2x Get notified about new Client Services Manager jobs in Bogota, D.C., Capital District, Colombia . 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