Hi, I'm Laura Pérez , your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer. What you'll do - You will report to the Services Managament Director to contribute toward managing a team delivering SLAs and milestone based deliverables on target for either Operations, Development and/or Support of the CSG software assets and solutions. - Particularly the Manager, Service Management will be accountable for the successful execution of: - Cost estimates for the project assignation. - Support resourcing strategic. - Creation of Statement of Work and subsequent schedules. - Focus on staff mentoring and building a successful team which will in turn deliver the top level customer service required to look after your client. Provide input on team performance and reward. - Achieve both client SLA attainment and drive broader SLA standards for solutions and services offered for your customer(s) in line with CSG policies and ITIL best practices. - Proactively monitoring overall work-stream/incident progress/status at regular intervals to senior and executive level stakeholders, resolving issues and initiating corrective action as appropriate in accordance with the governance arrangements. - budget within targeted margins. - realization of the client expected benefits. - successful delivery of the objectives of applicable client programs or internal CSG initiatives. You should have - Bachelor's degree in (Information Technology, Computer Science or Business (Computing Major), related field, or equivalent experience - Proficiency in English in a business environment - Minimum 8 years of progressive operations/support/program management experience in managing a work-stream within a large implementation/software transformation or operations outsourcing program. - Minimum 3 years people management experience in a global environment or role. - Program Management and ITIL accreditation will be an advantage. - Experienced in working with Systems Integrators and multiple vendors essential. - Understanding of Financial principals and reporting. Who will love this job - A trusted team player - you know how to connect and communicate with your audience(s) around the world and create safe environments to voice diverse opinions, foster diversity and belonging and above all treat people with respect - A growth driver - you have a mindset that anticipates and adapts to changing needs and can bring partners together to contribute and work toward a shared vision - A game changer - you dream big and push the limits of what's possible to improve for yourself and others - A leader - you excel leading your own projects and produce impactful outcomes while dedicating time to mentor those around you to help them grow - A strategist - you're curious and find inventive ways to implement ideas that lead to business simplification outcomes and solutions Perks & Benefits - Work from Home, in-office, or hybrid - Unlimited Paid Vacation, 2 days of Volunteer Time Off per Year, and Holiday Time Off - Immediately vested 5.5% 401(k) match - And so much more! Our Story - CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, our technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are good people who are committed to doing good work. We're high on respect and low on ego, making us an easy company to do business with and a best place to work. We cultivate a culture based on integrity, innovation and impact across all our locations , so our people show up as the most authentic version of themselves and can work together to build a more future-ready world. - Learn more_ LI-Remote Location(s): CO.Bogota.OfficeBrazil Remote