Why SoftwareOne? The role We are thrilled to announce an opportunity to join our team as: IT Asset and Service Desk Analyst SoftwareOne Scope: Full-time | Office: Bogotá | Hybrid How a day to day would look like in this role: - Track and manage IT assets throughout their lifecycle, including procurement, deployment, maintenance, and disposal - Maintain accurate records of hardware and software inventories in asset management systems - Logging and classification of incidents and requests - Resolution of common problems - Escalation of complex incidents - Providing assistance, support, and guidance to users - Performing accurate diagnostics of user-reported issues - Handling requests - Monitoring and closing incidents and requests - Updating the Knowledge Base What we need to see from you Profile: Technical or technological training in systems or related fields. Experience and knowledge working as a help desk analyst for over one year and Basic knowledge of asset management tools. Required skills: - warranty management, technology renewal, inventory control, custodian transport, logistics, warehouse management, etc. ITIL v3/v4 - Basic knowledge of asset management tools - Proven experience in IT support or a similar technical support role - Strong problem-solving and communication skills - Familiarity with ticketing systems and ITIL processes is a plus - Ability to work independently and as part of a team - Customer-focused mindset Why should you join our team? - Creative culture with lived what we value for an appreciative and supportive work environment. - Employee recognition programs. - A variety of training and development opportunities. - Work-life balance. - Referral bonus program. - Multicultural interaction. - Contribution to society through employee initiatives. - Corporate events. - Newest technologies for our clients and colleagues. - And much more! At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws. Job Function Software & Cloud #J-18808-Ljbffr