Team Leader, Operations Temu | Bilingual Team Leader, Operations Temu | Bilingual 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Job Title Team Leader, Operations Temu | Bilingual Apply Now Job Title Team Leader, Operations Temu | Bilingual Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. Essential Functions/Core Responsibilities Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations Communicate expectations to employees and provide timely updates Provide subject matter expertise in handling escalated customer calls as needed Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities Stay current on internal work processes, policies and procedures. Attend required manager development training Promote the Concentrix values through both behavior and attitude, including being an advocate for team members Candidate Profile Associate's degree in related field with two to four years of relevant experience preferred Highly motivated individual with skills to develop and coach team members to achieve performance expectations Work well under pressure and follow through on items to completion Strong communication skills, both written and verbal Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable Ability to mentor, coach and provide direction to a team of employees Willingness to work a flexible schedule English B2 Internal Career Path Policies The game-changers must have the approval of his or her immediate supervisor to apply for the call. Required tenure: 6 months. Required performance: KPIs or goals on target for the business unit to which they belong in the last 3-month period (not average). Must not have active disciplinary actions. The game-changer may participate in only one process at a time. Comply with the learning paths of the Corporate University. Must remain at least 6 months in the position to which he/she was recently promoted, to be able to apply for another call. If you were evaluated by the PC psychologist for a vacancy and you were not selected, you must wait at least 2 months to reapply for that same position from which you did not pass The process is performed and/or outside working hours, which means that the game-changer should be available in his free time in case we require it. Any other guidelines that may arise in the Career Path process due to the legislation of each location or client's guidelines will be recorded within the current procedure and platform. Location: COL Medellin - Aventura - Carrera 52 # 65-91 Oficina 0740 Language Requirements English Time Type Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Management and Manufacturing Industries Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at Webhelp Enterprise by 2x Get notified about new Operations Team Lead jobs in Medellín, Antioquia, Colombia . Sabaneta, Antioquia, Colombia 1 month ago Sabaneta, Antioquia, Colombia 1 month ago Sabaneta, Antioquia, Colombia 1 month ago Technical Support Delivery Manager - Medellin Customer Onboarding Specialist (Contractor) - B2B SaaS Sabaneta, Antioquia, Colombia 1 month ago Sabaneta, Antioquia, Colombia 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr