Strategic Enterprise Customer Success Manager We seek an experienced and strategic Enterprise Customer Success Manager to oversee a portfolio of high-value clients. About the Role: - Develop key relationships with Enterprise accounts, aligning creative strategies with customer business objectives. - Monitor account health, identify expansion opportunities, and mitigate risk. - Collaborate with Sales and Solution Architects to execute strategic growth plans. - Ensure customers leverage our services by driving adoption, sharing best practices, and guiding change management. - Work closely with Creative Project Managers and specialist teams to deliver seamless execution across multiple workstreams. - Lead strategic planning sessions and QBRs with VP- and C-level stakeholders, highlighting ROI and business impact. Key Requirements: - 5+ years of Customer Success, Account Management, or Client Services experience in a high-growth, creative, marketing, or SaaS organization. - A proven track record with Enterprise accounts, ideally supporting Fortune 500 companies or similarly complex organizations. - Background in marketing, brand strategy, or creative operations, preferably from an agency or marketing consultancy. - Excellent stakeholder management skills, with the ability to engage everyone from tactical users to C-level executives. - A strategic mindset with a consultative approach, able to quickly understand customer challenges and map solutions. - Exceptional communication and storytelling skills, with a persuasive, consultative approach. - A proactive, problem-solving mindset with strong project oversight and collaboration skills. - Experience with CRM and CS tools is a plus. About Us: We're a leading AI-powered creative company that enhances in-house functions. We help ambitious brands get great creative concepts done at scale. We are a fully remote company with over 700 team members working across 60+ countries and 13 timezones. Diversity, Equity and Inclusion: We're an equal-opportunity employer. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.