The Office Manager is responsible for the smooth and efficient daily operations of the office, supporting the cleaning services teams and ensuring excellent customer service. This role requires a highly organized, detail-oriented individual with strong communication and interpersonal skills. Responsibilities: Sales & Lead Management: Outreach and follow-up with sales leads Maintaining accurate records of leads and sales activities Scheduling & Dispatch: Scheduling and dispatching cleaning teams to client locations Optimizing schedules for efficiency and cost-effectiveness Managing team availability and time off requests Financial Administration: QuickBooks bookkeeping, including data entry, reconciliation, and report generation Generating and sending invoices to clients Processing payments and managing accounts receivable Customer Service: Handling client inquiries and resolving issues promptly and professionally Maintaining positive client relationships Managing client communication via phone, email, and other channels Administrative Support: Managing office supplies and equipment Maintaining organized files and records (physical and digital) General administrative tasks as needed Marketing Support (Beneficial): Website design and maintenance (basic) Social media management (basic) Requirements Essential: Excellent communication skills (written and verbal) Strong customer service skills Proficiency in Google Sheets and Google Docs Experience with QuickBooks (bookkeeping and invoicing) Strong organizational and time-management skills Ability to multitask and prioritize effectively Problem-solving skills Beneficial: Basic website design and maintenance experience Basic social media management experience Schedule: Monday through Friday from 12:00 PM to 4:00 PM EST Benefits Competitive pay in US Dollars. You'll get to work with some amazing, respected business professionals We really value and encourage input from our team members. We offer different payment methods (Zelle, Face Bank, Binance) You'll get paid every two weeks We'll provide you with the necessary equipment to work: Laptop, headset, mouse, and mouse pad. Birthday and work anniversary celebrations Alliances with many brands grant extra benefits to freelancers. Weekly recreation dynamics that foster a healthy work environment #J-18808-Ljbffr