Title: Team Leader (SLS) Location: GSC BOG Monitor regional or global programs (in all GSC service lines) implemented in GSC BOG, optimizing processes, reducing complexity, increasing efficiency, and adding value to customers and businesses. Key Responsibilities Lead a team of Experts, Specialists, and Associate agents to achieve operational excellence through respect and results. Measure and control program performance and resource utilization according to set objectives. Ensure processes meet quality standards and comply with administrative rules. Maintain excellent relationships with process owners and Business Partners. Provide timely feedback to the team. Define processes, document standards (Toolkit), establish SMART KPIs, assign roles within programs, and identify improvement opportunities with support from OpEx & Transition Manager. Analyze and present capacity utilization of the programs. Ensure accurate use of GSConnect and information integrity. Skills / Requirements Degree in Industrial Engineering, Business Administration, International Business, or related fields. Minimum 4 years of work experience. At least 1 year of experience leading teams. Proficiency in MS Excel and other MS Office tools. High level of English proficiency (B2 – C1) in speaking, writing, and listening. Strong customer service and communication skills. Ability to work effectively both as part of a team and independently. #J-18808-Ljbffr