At TripleTen , we are dedicated to helping people from diverse backgrounds build sustainable careers in tech through digital re-skilling programs. Our program graduates have secured jobs at companies like Tesla, Spotify, PlayStation, Google, and Microsoft. Over 25,000 students have already chosen TripleTen to transform their careers. We’re hiring a Sales & Retention Team Lead to manage a high-impact squad of Retention Managers who turn refund requests into renewed commitment . This is a hands-on leadership role for someone who knows how to close high-ticket sales , motivate a team , and hit KPIs fast . You’ll be at the frontline of saving clients — and revenue — while shaping the future of our retention strategy across Spanish-speaking markets. What you will do - Lead a small team of Retention Managers focused on refund prevention and client recovery. - Own and drive key KPIs: retention rate, conversion time, recovery value per case . - Act as a player-coach : jump into complex negotiations while supporting and growing your team’s performance. - Develop and iterate on scripts, rebuttals, and sales strategies tailored to refund scenarios. - Review team performance daily and coach for speed, accuracy, and effectiveness. - Work cross-functionally with Sales, Support, Product, and CX teams to align on strategy and messaging. Requirements - 1–3 years of experience in sales, retention, or client-facing roles , preferably with high-ticket services (average check $1000+ ). - Proven track record of closing deals , overcoming objections, and recovering high-risk clients. - 1–3 years of experience managing small teams — you know how to coach, track KPIs, and drive accountability. - Fluent in Spanish (C1+) — confident and persuasive in client conversations across LATAM. - Highly organized, operationally sharp, and motivated by results and speed. - Strong communicator with emotional intelligence, resilience under pressure, and a love for growth. Bonus Points - Experience in edtech, bootcamps, or fast-growth startups. - Familiar with tools like HubSpot, Zendesk, Aircall, Looker, or other CRM/reporting platforms. - Background in client recovery, churn reduction, or high-volume case management. What we can offer you - A chance to build and lead a high-performing team from day one. - A clear career path: grow into Head of Retention LATAM as the team scales. - Transparent KPIs, fast feedback loops, and full ownership of your domain. - A supportive, mission-driven company helping thousands of people transform their careers. - A culture built on speed, accountability, and impact — no bureaucracy, just results. #J-18808-Ljbffr