Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Softtek Talent Acquisition Specialist | IT Recruitment | Business Management About Softtek Founded in 1982, Softtek is a global provider of process-driven IT solutions with 30 offices in North America, Latin America, Europe and Asia. With 15 Global Delivery Centers in the U.S., Mexico, China, Brazil, Argentina, Costa Rica, Spain, Hungary and India. Softtek helps improve and produce predictable outcomes for top-tier corporations in over 20 countries. Softtek is the creator and a leader of the nearshore industry. For more information on what we do, who we are, and career opportunities, visit www.softtek.com Requirements Must to have: Proficient in supporting Windows OS and desktop environments Hands-on experience with Microsoft 365 (Outlook, Teams, OneDrive, etc.) Basic knowledge of SAP GUI and user access issues Familiarity with ServiceNow or similar ITSM platforms Remote support tools usage (e.g., RDP, AnyDesk, TeamViewer) Nice to have: Basic understanding of Active Directory (password reset, account lockout) Exposure to ticket escalation and categorization procedures Knowledge of basic networking (Wi-Fi, VPN, DNS troubleshooting) Experience with printer and peripheral troubleshooting Basic software installation and patching knowledge Responsibilities: Provide 1st level support for end-user IT incidents and service requests Log and categorize tickets accurately in ServiceNow Troubleshoot and resolve issues or escalate when necessary Guide users on usage of M365 and SAP applications Ensure proper handoff and documentation across shifts in 24x7 model Required Languages English Advanced (80-95%) Job Location Remote in Colombia Talent Acquisition Specialist: Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Softtek by 2x Get notified about new Support Representative jobs in Colombia . Customer Service Representative for an Ecommerce Company (US-Based/Remote) Bogota, D.C., Capital District, Colombia 3 weeks ago Customer Support Specialist (Modification Team) (Gaming) Customer Support Consultant, emails/live chats (LATAM, remotely) Bogota, D.C., Capital District, Colombia 3 weeks ago Customer Service Representative (Ecommerce/AI-Enabled) Customer Support Specialist (Incident Resolution) Sales Support Specialist | Remote Role with a Growing U.S. Company Virtual Administrative Assistant (Wrok from home) Bogota, D.C., Capital District, Colombia $600.00-$800.00 1 day ago Virtual Assistant - Customer Support & Administrative Coordinator Bogota, D.C., Capital District, Colombia $600.00-$800.00 1 week ago Customer Service Representative (Latin America) Bogota, D.C., Capital District, Colombia $760.00-$980.00 1 month ago Virtual Assistant - Customer Support & Administrative Coordinator Virtual Administrative Assistant (Wrok from home) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr