Requisition ID: 214124 We are committed to investing in our employees and helping you continue your career at ScotiaGBS. Purpose Contribute to the success of the Corporate Credit Services Team by performing various loan servicing functions. Key responsibilities include triaging emails, reviewing loan instructions, processing credit documents, validating lending calculations, and maintaining accurate balances in our enterprise book of record. This ensures compliance with credit authorizations and limits. A significant aspect of the role is leading exception management, where the Analyst is responsible for identifying discrepancies and effectively resolving them. Additionally, the Analyst will contribute to operational reporting and quality control efforts, ensuring data accuracy and adherence to regulatory and financial standards. The Analyst will also participate in continuous improvement initiatives aimed at enhancing our processes and mentoring entry-level Analysts. Accountabilities Manage and support all activities related to the loan and Letter of Credit lifecycle, including document review, initial funding, drawdowns, paydowns, rollovers, rate changes, amendments, and loan maturities. Oversee a portfolio of medium to complex corporate loans and letters of credit, ensuring accuracy and integrity in data management, accounting reconciliation, and record-keeping. Administer instructions from agents on participations and direct deals, verifying limit availability and accuracy of calculations during fund disbursement. Coordinate internal funding requirements to support daily loan servicing activities and manage exceptions. Execute and reconcile loan payments, ensuring timely processing and resolution of past dues, and manage all exception items in accordance with team SLAs. Classify and archive emails in Outlook promptly. Monitor case creation in Arteria for correct classification and manage reconciliation reporting to ensure synchronization between systems. Support the production of daily operational reports, utilizing large datasets in Microsoft Excel and Power BI to maintain centralized reporting within the Corporate Credit Services (CCS) team. Develop and maintain metrics tools, templates, and training materials based on stakeholder needs. Assist in implementing effective change management strategies for new systems. Investigate daily cash reconciliation exceptions using data from multiple sources to propose matches or assign further investigation for timely resolution. Assist in implementing a quality control program for CCS operations by reviewing documentation accuracy, maintaining a QC database, and preparing information for audits. Prepare oversight, regulatory, management, and ad-hoc reports for internal teams and senior management on a regular basis while ensuring adherence to compliance standards. Regularly review processes for optimization opportunities. Update standard operating procedures to reflect modern practices and contribute to a high-performance team environment. Champion a client-driven culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. Maintain up-to-date knowledge of relevant products, processes, and policies, including completing internal training and reviewing news items and publications. Participate as an active partner, initiating changes by collaborating with stakeholders and business lines to resolve issues, remove roadblocks, reduce costs, and improve services. Respond promptly and effectively to service inquiries, concerns, and complaints from Banking partners, with the ability to resolve day-to-day servicing issues and reduce business and client impact with managerial guidance as required. Understand how the Bank’s risk appetite and culture should influence day-to-day activities and decisions. Ensure effective operations within your area, maintaining the adequacy and effectiveness of controls to meet operational risk, regulatory compliance, AML/ATF, and conduct risk obligations, including responsibilities under relevant frameworks and policies. Dimensions Operate independently to fulfill and maintain lending products within assigned authorities/limits. Manage several priorities often with high urgency. Work well within a team but also independently. Use analytical thinking to resolve complex problems and determine solutions. Communicate concerns effectively and concisely. Build relationships and establish trust. Review and process high volumes of daily transactions related to maintenance activities for Commercial and Small Business clients. Investigate adjustments and corrections, ensuring entries are accurate and approved appropriately. Handle client and partner inquiries, concerns, or complaints, presenting solutions or alternatives. Support business units including Global Banking & Markets. Provide national coverage during operational hours of 7 a.m. – 8 p.m. EST, with shifts varying. Participate in efficiency improvements and cross-training initiatives. Education / Experience Post-secondary education with at least 1 year of relevant experience in Financial Services or related industry. Proven customer service and communication skills, with the ability to prioritize effectively. Strong written and verbal communication skills in English and organizational skills. Working knowledge of lending products, services, and procedures. Familiarity with Microsoft Office (Excel, Word, Outlook). English level B2. #Li-Hybrid Location(s): Colombia: Bogotá ScotiaGBS, located in Bogotá, Colombia, supports the Bank’s processes and global services, offering an inclusive, positive work environment with competitive benefits. We value the unique skills and experiences each individual brings and are committed to an inclusive and accessible environment. Candidates must apply online. Only shortlisted candidates will be contacted. Note: All postings will remain live for at least 5 days. #J-18808-Ljbffr