★ PLEASE SUBMIT YOUR CV IN ENGLISH ★ Project Coordinator Location: Bogotá, Colombia Position: Full-Time, On-Site Compensation: $1,000 – $1,500 USD monthly Job Overview We are seeking experienced individuals to manage day-to-day operations and ensure the success of client projects. You'll assist in planning, executing, and monitoring projects, handle administrative tasks, and ensure effective management of resources, timelines, and communication. This is an on-site position based in Bogotá, Colombia. The ideal candidate must have experience in the telecommunications, internet, or VoIP services industry. Familiarity with telecom infrastructure, client coordination, and service installation workflows is essential. If you have strong organizational skills, excellent communication, and attention to detail, this is the place for you! Join us and be a great fit for our team. Key Responsibilities Customer Relationship Management: Build and maintain strong, long-lasting client relationships. Establish a trusted advisory relationship with key accounts, customer stakeholders, and executive sponsors. Presales: Collaborate with the sales, support, and accounting teams to gather information on potential and existing clients. Call previous carriers to verify if the client is under contract or has any obligations. Document all client and project information in our business management platform. Installation: Serve as the liaison between internal teams (Sales, Installation, Support, Accounting) and the client to ensure successful project progression. Attend sales meetings to gather knowledge transfer, relay information for parts ordering, and communicate with the installation and support teams. Keep clients informed of installation dates and ensure previous services are disconnected and new billing is activated. Ensure that previous services are properly cancelled, and all actions are fully documented. Post-Installation: Handle account disconnections after installation, including telecom number porting. Place orders for new services with partners and manage installation coordination. Set up clients for billing in our CRM, address past-due invoices, and assist clients with any issues. Create and route support tickets, ensuring prompt resolution. Develop and maintain documentation, training videos, and workflows. Onboarding and Training: Ensure a smooth onboarding process for new clients. Conduct product training sessions to help customers maximize the value of services. Account Management: Monitor account health, identifying potential issues or opportunities. Collaborate with the sales team to identify upsell and cross-sell opportunities. Feedback and Improvement: Gather customer feedback and share insights with the product, sales, and marketing teams. Advocate for product features and improvements based on customer needs and feedback. Retention: Identify and mitigate churn risks. Implement strategies to ensure contract renewals. Performance Metrics: Monitor and analyze customer product usage. Track key account metrics and establish performance indicators for client satisfaction and product adoption. Table Stakes Project Coordination Experience: Minimum 2 years (Required) ISP/Telecom/VoIP Service Experience: Minimum 1 year (Required) Strong communication skills, (phone, internet) and ability to work independently Highly organized, self-motivated, reliable, and results-driven Creative problem solver with the ability to think outside the box Here are some non-negotiables Clear Communication in English: Must demonstrate fluency in both written and verbal Englis, English C1 level. Able to participate in meetings, write emails, and collaborate effectively in English with U.S.-based teams. Previous Experience Working with U.S. Companies: Familiarity with U.S. work culture, time zones, communication expectations, and accountability standards is required. Compensation & Benefits Base Salary: $1,000 – $1,500 USD monthly Paid Time Off (PTO): 1 PTO day per quarter and 2 PTO days in the final quarter, totaling 5 PTO days per year. Observed Public Holidays: New Year's Day Good Friday Memorial Day Independence Day Labor Day Thanksgiving Day Christmas Day Recognition Programs: Excellence Fund: $6,000 USD award vested after completing 2 years of service. After the initial award, continue earning $6,000 yearly for maintaining outstanding performance. Funds can be withdrawn after 5 years of continuous employment. Additional Benefits: Holiday cash back gifts Recognition awards Health insurance for LATAM-based employees This is an on-site position in Bogotá, Colombia. Powered by JazzHR