Strategic Operations Manager – Bilingual | US Home Services 1 day ago Be among the first 25 applicants Job Title: Operations Manager / Bilingual Coordinator – Remote Support Location: Fully Remote (Central Standard Time Zone Overlap) Compensation: $2,000 – $2,500 USD/month Are you a natural leader with sharp operational instincts, advanced Excel skills, and the drive to become a strategic partner? We’re hiring a high-potential bilingual operator to support and scale day-to-day operations for a major U.S. home-services company. This role starts as a coordinator—with a fast-track path to Associate Partner status. Key Responsibilities: Handle inbound calls/messages from U.S. clients in English and Spanish Translate client needs into clear instructions for the service team Follow up with customers, relay feedback Document and resolve complaints (e.g., broken items, scheduling errors) Coordinate with team leads to address service issues Adjust Gantt-style scheduling system for crews and routes Manage day-to-day order flow and reassign resources Use operations software to handle billing, payroll prep, admin tasks Support GM by taking over administrative workload Track labor hours, supply usage, efficiency metrics Flag inefficiencies or trends that impact profitability Fluent English (C1/C2) – spoken/written, professional tone Demonstrated team leadership — experience managing people and operational decisions Strategic mindset — focus on improving systems, not just running them Detail-oriented under pressure — nothing slips through Eager to grow — ready to own operations in 30–60 days Remote flexibility — results over hours Proactive, intelligent team player — initiative matters Ready to level up? Apply via LinkedIn with your CV – we move fast when we spot talent. Seniority level Mid-Senior level Employment type Full-time Job function Management, Customer Service, Administrative Industries Household Services Referrals increase your chances of interviewing at Higher Options by 2x Sign in to set job alerts for “Strategic Operations Manager” roles. #J-18808-Ljbffr