**Description**: - Multichannel Customer Support - Resolve issues related to billing, service delays, donations, and technical troubleshooting. - Donor & Client Relationship Management - Support donor acquisition campaigns by answering questions, processing contributions, and maintaining accurate CRM records. - Escalate high-priority issues (e.g., compliance risks, sensitive cases) to ensure swift resolution. - Documentation & Compliance - Log interactions in Sway Comm’s systems, ensuring adherence to data privacy regulations (e.g., HIPAA, GDPR). - Report recurring issues to optimize client workflows. - Collaboration & Improvement - Partner with fulfillment and lead generation teams to streamline processes. - Share insights to enhance multilingual support strategies. - Bilingual Fluency: Professional proficiency in Spanish and English (written/spoken). - Experience: 1-2 years in customer service, call centers, or donor support; familiarity with CRM tools (e.g., Zendesk, Salesforce). - Technical Skills: Proficiency in Microsoft Office, contact center software, and multitasking across platforms. - Traits: Empathy, adaptability, and ability to de-escalate tense situations. - Experience in nonprofit donor acquisition or fulfillment services. - Knowledge of data security protocols for sensitive interactions. **Key Responsibilities**: - Multichannel Customer Support - Resolve issues related to billing, service delays, donations, and technical troubleshooting. - Donor & Client Relationship Management - Support donor acquisition campaigns by answering questions, processing contributions, and maintaining accurate CRM records. - Escalate high-priority issues (e.g., compliance risks, sensitive cases) to ensure swift resolution. - Documentation & Compliance - Log interactions in Sway Comm’s systems, ensuring adherence to data privacy regulations (e.g., HIPAA, GDPR). - Report recurring issues to optimize client workflows. - Collaboration & Improvement - Partner with fulfillment and lead generation teams to streamline processes. - Share insights to enhance multilingual support strategies. **About Virtual Staffing Solutions**: We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.